Free Project Management Software » criteria for agile tools http://freeprojectmanagementsoftware.org Fri, 18 May 2012 17:35:52 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Criteria for Commercial Agile Tools?, Part Four http://freeprojectmanagementsoftware.org/criteria-for-commercial-agile-tools-part-four/ http://freeprojectmanagementsoftware.org/criteria-for-commercial-agile-tools-part-four/#comments Fri, 01 May 2009 20:33:34 +0000 admin http://freeprojectmanagementsoftware.org/?p=79 This week Free Project Management Software is dedicating its space to a discussion of what organizations should look for when evaluating agile tooling solutions. Today’s post examines the RFP’s sections on Enterprise Scalability, Data and Security, and Support.

Enterprise Scalability

  • Is your tool an industry standard? How many users use your tool?
  • Can users be managed via enterprise directory authentication such as Active Directory and LDAP?
  • Are integrations with common bug-tracking applications available?
  • Does the tool have the ability to support distributed teams?
  • Has your tool been deployed for 500+ users on a single instance at a single customer site? 1,000+ users?
  • Can you provide three large-customer references? Please list three multi-hundred user installations, approximate number of users, and primary contact.

Data and Security

  • Do you support automated and manual backups?
  • Are client-server communications encrypted with SSL?
  • Do you support encrypted enterprise directory authentication such as LDAPS?
  • Do you offer a technology escrow option in case adversity befalls your organization?
  • How is programmatic access to the data provided in your tool?
  • Does the tool have a web services API for data access and integration purposes? Please describe the scope of the API.
  • If your tool is remotely hosted, please provide a detailed outage history.
  • If your tool is remotely hosted, please provide uptime SLA.
  • If your tool is remotely hosted, how often do you have scheduled maintenance downtimes?

Support

  • Describe your technical support options.
  • How many times per year do you release?
  • Can customers choose when to upgrade?
  • Does the tool offer an in-depth, online product manual?
  • Is documentation built into the tool?
  • Can technical support be accessed directly through the tool?
  • What percentage of features released were originally requested by users?
  • What is the process for requesting features?
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